Delivery & Returns
UK Delivery Prices
We aim to ship your order within 5 days of purchase however, please note that some pieces are made to order with an approx 2 week lead . Once your order has been shipped, please allow 2-4 working days for delivery.
Standard UK Delivery flat rate £5.50
Premium UK Delivery - Courier flat rate £10
FREE UK DELIVERY ON ORDERS OVER £150
For any queries or special requests please email us at studio@everystory.co.uk and we can organise this for you.
International Delivery Prices
For International delivery, we will ship your order within 5 days of purchase and deliveries can take up to 5-15 working days, if not longer. We will always share tracking details so you can locate your parcel at any time.
Europe flat rate £25
USA & Canada flat rate £70
Non EU countries please get in touch for a delivery price.
On occasions, things can happen which are out of our control so all lost or damaged items will be dealt with on a case-by-case basis. Please get in touch and we will help in any way that we can.
Please keep in mind that there may be customs charges or duties if you are making an international order, which you will have to pay on collection or delivery of your parcel. Please factor this in when purchasing from our store and please contact your local customs department to find out more.
International Customs
When a package is shipped internationally, it may be subject to import taxes, customs duties or fees imposed by the destination country.
Customs and import duties are raised once the parcel reaches the destination country and we cannot predict what these charges may be. These charges are the responsibility of the buyer. Customs charges and policies vary and we would advise you to contact your local customs office to get the required information and to understand which duties might be applicable to receive your parcel.
Once the parcel leaves us, we have no control to cancel the order. Furthermore, delivery times may vary due to customs processing. Please note that this is beyond our control.
Cancellations
If you have placed an order and would like to cancel, please let us know within 24 hours of order confirmation. If your item has already been shipped we are unable to cancel the order.
Returns Policy
We hope you love your items and that they are received in the best condition. However, if you would like to make a return, please get in touch. We’re afraid we cannot cover the costs of returns.
We advise using a tracked service and ask that items are repackaged as they were received, using the same packaging. Please ensure each piece is individually wrapped and there is sufficient padding around the edge of the box.
Unfortunately, if they are not packaged sufficiently and become damaged during transit, we will be unable to refund those items.
We will process your refund as soon as we receive delivery of the items to be returned. This can take up to 7 working days to clear.
Please contact us within: 14 days of delivery
Send items back within: 30 days of delivery, in the original packaging if possible.
The above is not applicable to bespoke orders or sale items.